Call Center

Author: Davit Antadze
Co-authors: Davit Chxeidze, Davit Antadze, Demetre Xuxunaishvili
Keywords: Call monitoring, Call center management, Call statistics, Quality control
Annotation:

Phone calls are the most popular method of communication today, so in any company, call center plays a big role in the relationship with customers. The purpose of our Call Center app is to make it easier for the company to communicate with customers. We do this by managing incoming calls. We give operators a variety of functionality and capabilities that enhance the quality of their work. We also allow the company to see what problems it faces and in what areas it has the greatest potential for development.